Last updated: August 6, 2026
Return & Refund Policy
This policy applies to purchases made through thecannabispharmacist.io. It explains what can be returned, what is final sale, and how to request a refund. It operates alongside our Terms & Conditions and Privacy Policy. Where a written agreement conflicts with this policy, the written agreement controls.
1. Overview
We want you to be satisfied with what you purchase. If something arrives damaged, does not work, or is not what was described, contact us before doing anything else — most issues are resolved within two business days.
2. What This Policy Does Not Cover
a. Clinical Cannabis Mastery (CCM)
Enrollment in Clinical Cannabis Mastery is governed exclusively by the CCM Enrollment Agreement, which contains its own refund and withdrawal terms. That agreement is presented in full during the enrollment process and must be accepted before registration is complete. Nothing in this Return & Refund Policy modifies, limits, or extends the CCM Enrollment Agreement. Questions about CCM enrollment terms may be directed to ccm@thecannabispharmacist.io.
b. Consulting, Clinical Director Services, Speaking, and Training
Professional services — including Clinical Director engagements, dispensary consulting, speaking engagements, and staff training — are governed by a separate written Engagement Agreement or Statement of Work executed between the client and The Cannabis Pharmacist LLC. That agreement sets out fees, deposits, scheduling, cancellation terms, and any refund provisions. Professional services are not returnable and are not subject to the refund terms on this page.
c. Events, Classes, and Workshops
Registrations for events, classes, and workshops are governed by Section 2 of our Terms & Conditions and by the cancellation details listed on the individual event page, which take precedence over this policy.
3. Digital Products
Digital products include downloadable guides, ebooks, PDF reference materials, recorded trainings, templates, and any other product delivered electronically.
a. All digital sales are final
Because digital products are delivered immediately and cannot be returned once accessed, all digital purchases are final and non-refundable. You will be asked to acknowledge this at checkout before completing your purchase.
b. Exceptions
We will make it right in the following cases:
- Delivery or access failure. If you do not receive your download link, or the link does not work, contact us. We will resend or restore access. If we cannot deliver the product, you receive a full refund.
- Duplicate purchase. If you were charged twice for the same item, contact us and we will refund the duplicate charge in full.
- Corrupted or unusable file. If the file will not open or is materially incomplete, we will supply a working copy or issue a full refund.
- Materially not as described. If the product differs materially from its description on our website, you may request a refund within 7 days of purchase. These requests are reviewed individually.
Requests based on change of mind, purchasing the wrong item, or lack of use are not eligible.
4. Physical Products
Physical products include printed books, reference guides, and dispensary education materials. These items are printed individually for you after you order. Because no inventory is held and each copy is produced specifically for your order, our return terms differ from those of a conventional retailer.
a. Print-on-demand items are not returnable for change of mind
Because each item is manufactured after purchase, we cannot accept returns for change of mind, ordering the wrong title or edition, or lack of use. Please review your order carefully — including title, edition, format, quantity, and shipping address — before completing checkout.
b. We replace defective, damaged, or incorrect items
You are fully covered if something is wrong with your order. Contact us within 30 days of delivery with your order number and photographs if your item arrives:
- Damaged in transit
- Misprinted, misbound, missing pages, or illegible
- Incorrect — a different title, edition, or format than you ordered
We will send a replacement at no cost or issue a full refund, including shipping. You do not need to return the item.
c. Lost shipments
If tracking shows no movement for 10 business days, or your package is marked delivered but not received, contact us. We will investigate with the carrier and either reprint and reship your order or refund it in full.
d. Order changes and cancellations
Production typically begins within 24 hours of purchase. We can cancel or modify your order — including the shipping address — only before production begins. Contact us immediately if you need to make a change. Orders returned to us as undeliverable due to an incorrect address supplied at checkout may be reshipped at your expense.
e. Fulfillment partner terms
Print-on-demand orders are produced and shipped by a third-party printing partner. Their production and shipping terms apply in addition to this policy. Where those terms are more restrictive, we will still honor the replacement and refund commitments described above.
5. Shipping Timeframes
We ship physical orders within the timeframe stated at checkout. If we cannot ship within that timeframe — or within 30 days where no timeframe was stated — we will notify you and offer the choice of a revised shipping date or a full refund.
6. Waitlists and Pre-Orders
Joining a waitlist is free and is not a purchase. No payment is collected and no obligation is created by signing up.
If we offer a pre-order for a forthcoming product, we will state clearly at checkout when payment will be collected and when the product is expected to ship. You may cancel a pre-order for a full refund at any time before the item ships.
7. How to Request a Refund
Email support@thecannabispharmacist.io with:
- Your order number
- The date of purchase
- The item in question
- The reason for your request
- Photographs, if the item is damaged, defective, or incorrect
We respond to every request within 2 business days.
If your request is approved, we issue the refund within 3 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the credit to appear on your statement. Refunds are issued to the original payment method only. Information submitted with a refund request is handled in accordance with our Privacy Policy.
8. Before You Dispute a Charge
If you do not recognize a charge or are unhappy with a purchase, please contact us first. We resolve nearly every issue faster than a bank dispute, which can take 30 to 90 days.
Charges from The Cannabis Pharmacist LLC appear on your statement as CANNABISPHARMACIST or a similar descriptor.
When a dispute is filed, we respond with our complete order records, including purchase timestamps, delivery confirmation, download logs, and your acknowledgment of these terms at checkout. Disputes filed on non-refundable digital products where delivery is documented will be contested.
We reserve the right to decline future orders from accounts with a history of unsubstantiated disputes.
9. Contact
For all return and refund questions, contact The Cannabis Pharmacist LLC:
Orders and refunds: support@thecannabispharmacist.io
Clinical Cannabis Mastery: ccm@thecannabispharmacist.io
General inquiries: doc@thecannabispharmacist.io
Address: The Cannabis Pharmacist LLC, 306 W. Redwood St, Ste 201, Baltimore, Maryland, 21201
Response time: 2 business days
10. Changes to This Policy
We may update this policy at any time. The version in effect on the date of your purchase governs that purchase. Material changes will be posted here with an updated "Last updated" date.
This policy is governed by the laws of the State of Maryland, consistent with Section 10 of our Terms & Conditions.